Privacy policy
PRIVACY POLICY
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you shop with us, we may collect personal information in order to provide you with a more personalized shopping experience.
Personal information
This personal information, either alone or in combination with other information, may be used to directly or indirectly identify you. Examples of the personal information we may choose to collect include your mailing address, Shopify account login information, and purchase history.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Confidentiality of personal information
The confidentiality provisions outlined here complement our Policy on the Protection of Personal Information and form an integral part of our personal information protection and privacy framework.
These confidentiality provisions are of particular concern to our website users and newsletter subscribers, since they detail how we collect, use, share, and store your personal information. They also explain how you can request access to your information and, if necessary, correct it.
By sharing your personal information with us, you agree to its treatment in accordance with these privacy terms.
Responsibility
Les produits MINT'N DRY inc. is responsible for protecting the personal information held in the course of its manufacturing activities and sale of bike cleaning products. To this end, Les produits MINT'N DRY inc. has adopted a privacy policy as well as governance policies and practices concerning personal information, the purpose of which is to control the collection, use, communication, retention and destruction of personal information.
SECTION 2 - CONSENT
How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How can you withdraw your consent?
You have the right to access and correct any personal information we may hold about you at any time. You can also request the deletion of information that is out of date or that you believe to be held without justification or in a manner not in compliance with the Act respecting Access to Documents held by Public Bodies and the Protection of Personal Information.
If you have a customer account with us or have previously subscribed to our newsletter, you can update your personal information yourself via your personal profile. If you have any difficulty updating your information, you can contact our customer service department in any of the following ways:
By email: info@mintndry.com
By using our chat feature, located in the bottom right of your screen.
By phone: 1-514-686-2859
By mail:
Les produits MINT'N DRY Inc.
7012, avenue Louis-Hebert
Montreal (Quebec) H2E 2X2, Canada
To exercise your rights of access and correction under the Act, you can send a formal written request to the person responsible for access to documents and the protection of personal information at Les produits MINT'N DRY Inc., Ms. Marie-Claude Lacasse, Co-Founding President:
By email: mc@mintndry.com
By mail:
Marie-Claude Lacasse
Co-Founding President
7012, avenue Louis-Hebert
Montreal (Quebec) H2E 2X2, Canada
To exercise your rights, we may require that you identify yourself by providing us with proof of your identity.
SECTION 3 - DISCLOSURE
Subject to the exceptions set out in the Act respecting Access to Documents held by Public Bodies and the Protection of Personal Information, we cannot disclose personal information without the consent of the individuals concerned. Express consent must be given for requests involving sensitive personal information, as well as when the nature of the information gives rise to a reasonable expectation of privacy.
SECTION 4 - SHOPIFY
Our store is hosted on shopify.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Payment
All payments are processed through Shopify. Please read their privacy policy here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take necessary precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We store all user information in secure databases protected via a variety of industry standard access controls. Secure passwords, SSL encryption, disk based encryption, firewalls, and other measures are in place to help us protect your data.
Confidentiality incident
A confidentiality incident is any access, use or communication of personal information that is not authorized under the Act, or the loss of personal information or any other breach of protection of personal information.
Les produits MINT'N DRY Inc. has implemented a confidentiality incident management protocol that identifies the persons who assist the Person in charge of the protection of personal information and sets out the concrete actions to be taken in the event of an incident. This protocol specifies, among other things, the responsibilities expected at each stage of incident management, including the measures to be taken to ensure the security of the data.
Complaints
A person who deems to have been wronged may file a complaint regarding the handling of his/her personal information Les produits MINT'N DRY Inc. The complaint will be processed promptly within a maximum of 2 days by the Person in charge of the protection of personal information, and will receive a written response.
1. Complaint reception;
2. Complaint analysis with key members;
3. Solutions proposal;
4. Solutions implementation.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@mintndry.com or by mail at Les produits MINT'N DRY Inc., 7012, avenue Louis-Hébert Montréal Quebec CA H2E 2X2